Política de reembolso

Refund Policy – MewSmile

Our 90-Day Happiness Guarantee
We want you and your cat to love MewSmile. If you're not completely satisfied with your purchase for any reason, you can request a full refund within 90 days of receiving your order.

How to request a refund
1. Email us at purrdent@gmail.com within 90 days of delivery.
2. Include your order number and a short description of the issue. Photos are helpful if the item arrived damaged or defective.
3. Our team will review your request and reply within 1–2 business days.

Do I need to return the product?
In most cases, no. For hygiene reasons and to make the process easier for you, we usually issue refunds without requiring the product to be sent back. If a return is needed, we will let you know and provide instructions.

Damaged, defective or wrong items
If your order arrives damaged, defective or incorrect, contact us within 30 days of delivery with your order number and photos, and we will send a free replacement or issue a full refund — your choice.

Refunds
Once your refund is approved, it will be processed automatically to your original payment method within 5–10 business days, depending on your bank or card issuer.

Exceptions
Refunds may be denied in cases of suspected abuse of this policy, such as repeated refund requests for the same product.

Questions
If you have any questions about our refund policy, contact us at purrdent@gmail.com.